Welcome, fellow Halloween enthusiasts! We’ve gathered the most spine-chilling questions from our haunted community. If your query isn’t answered here, our ghoulish support team is always ready to assist at [email protected].
Product Questions
What types of Halloween decorations do you offer?
Our terrifying collection includes:
- Animated Decor – Spine-tingling moving pieces that bring your haunted house to life
- Decorative Accents – The perfect finishing touches for your spooky setup
- Home Decor – Transform your interior into a haunted mansion
- Outdoor Decor & Garden – Scare trick-or-treaters before they even reach your door
- Party Supplies – Everything you need for the ultimate Halloween gathering
Are your decorations suitable for outdoor use?
Absolutely! Our Outdoor Decor & Garden collection is specifically designed to withstand the elements and terrify your neighborhood. Look for items marked as weather-resistant for the best outdoor haunting experience.
Do you offer animated decorations with sound?
Yes! Many of our Animated Decor pieces come with eerie sound effects to complete the haunted atmosphere. Product descriptions specify which items include audio features.
Shipping & Delivery
How long does order processing take?
Our ghoulish team processes all orders within 1-2 business days. During the peak haunting season (October), we recommend ordering early to ensure your decorations arrive in time to terrify.
What shipping options do you offer?
We offer two chillingly convenient shipping methods:
- Standard Shipping ($12.95) – 10-15 days via DHL or FedEx
- Free Shipping – 15-25 days via EMS for orders over $50
Do you ship internationally?
We ship our terrifying treasures worldwide, bringing spine-chilling fun to Halloween enthusiasts across the globe. Please note we’re unable to deliver to some remote areas and parts of Asia – our delivery ghouls get lost in those territories!
How can I track my order?
Once your order ships, you’ll receive a tracking number via email that lets you follow your package’s journey from our haunted warehouse to your home. Watch as it gets closer – the anticipation is almost as thrilling as our animated decor!
Important Delivery Notes:
- Delivery times are estimates and may vary during peak seasons
- Some larger outdoor decor items may require additional delivery time
- Customs fees may apply for international orders
- Signature may be required for delivery
Returns & Exchanges
What is your return policy?
If any item doesn’t meet your ghoulish expectations, we accept returns within 15 days of delivery. Please visit our Returns Policy page for more details on how to send back any unsatisfying scares.
What if my decoration arrives damaged?
We’re sorry to hear your haunted treasure arrived in less-than-perfect condition! Please contact our support team immediately at [email protected] with your order number and photos of the damage, and we’ll make it right.
Payment & Account
What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use encrypted payment processing to ensure your financial information is kept safer than a vampire in a coffin at sunrise.
Do I need to create an account to order?
While you can check out as a guest, creating an account allows you to track your orders more easily and receive spooky special offers throughout the year.
Customer Support
How can I contact customer service?
Our team of friendly ghosts is always ready to help! Reach us at [email protected]. We typically respond within 24 hours, though response times may be slightly longer during the haunting season.
What are your customer service hours?
Our ghoulish support team monitors emails from 9 AM to 6 PM PST, Monday through Friday. We’re especially vigilant during the Halloween season!
Remember: At Halloween Decorations Shop, every night is Halloween night! We’re here to help you create the most terrifying experiences imaginable.