Greetings, Halloween enthusiasts! At Halloween Decorations Shop, we want your spooky shopping experience to be as perfect as your haunted house setup. If for any reason your terrifying treasures aren’t quite right, we’re here to help with our ghost-friendly return and exchange policy.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. That gives you plenty of time to ensure your decorations are as frighteningly fabulous as expected!
Return Process – Step by Step
- Contact Our Ghost Support Team
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return. - Wait for Instructions
Our friendly ghost support team will respond within 24-48 hours with return authorization and shipping instructions. - Package Your Items
Carefully pack the items in their original packaging, including all parts and accessories. Make sure everything is secure for its journey back to our crypt. - Ship the Package
Send the package to our haunted headquarters at:
Halloween Decorations Shop
1937 Carleton Street
Berkeley, US 94704 - Notify Us
Once shipped, email us the tracking information so we can keep an eye out for your returning package.
Refund Information
Once we receive and inspect your returned items (which typically takes 3-5 business days after arrival), we’ll process your refund. Here’s what to expect:
Refund Timeline: 5-10 business days after we process your return
Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
Shipping Costs: Original shipping fees are non-refundable
Exchange Process
Want to exchange for a different spooky item? Follow the same process as returns, but specify in your email that you’d like an exchange and what product you’d prefer instead.
Non-Returnable Items
While we aim to be flexible, some of our most haunted items cannot be returned for everyone’s safety:
- Animated Decor – These possessed pieces cannot be resold once they’ve left our haunted warehouse
- Party Supplies – For hygiene reasons, we cannot accept returns on disposable party items
- Items that show signs of use, damage, or missing original packaging
- Personalized or custom-made decorations
Return Request Template
Need help drafting your return request? Use this spook-tacular template:
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Ghost Support Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Package]
Items to Return: [List Items You’re Returning]
Reason for Return: [Briefly Explain Why You’re Returning]
Preferred Resolution: [Refund / Exchange for (Specific Product)]
Please send me the return instructions at your earliest convenience.
Spookily yours,
[Your Name]Damaged or Incorrect Items
If your items arrived damaged or you received the wrong spooky surprises, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than a ghost can say “Boo!”
Questions? Our ghost support team is here to help!
Email: [email protected]
Response Time: 24-48 hours
Remember: At Halloween Decorations Shop, we’re committed to making your Halloween experience perfectly spooky – from purchase to return!