Greetings, Halloween enthusiasts! At Halloween Decorations Shop, we’re dedicated to making your spooky shopping experience as seamless as a ghost’s glide. Whether you’re preparing for All Hallows’ Eve or just adding some year-round fright to your home, we’ve got you covered with our transparent shipping and ghost-friendly return policies.
Shipping Information
Order Processing
Once you’ve placed your order, our team of Halloween elves gets to work! We typically process orders within 1-2 business days before they ship out from our haunted warehouse.
Shipping Methods & Timeframes
We offer two spooktacular shipping options to meet your haunting needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 days after shipping
- Perfect for when you need your decorations in a timely manner!
Free Shipping – For orders over $50
- Carrier: EMS
- Delivery Time: 15-25 days after shipping
- Ideal for budget-conscious haunters with larger orders!
Please note: We ship worldwide but cannot deliver to some remote areas and parts of Asia due to logistical constraints.
Returns & Exchanges Policy
If your terrifying treasures aren’t quite right, we’re here to help! Our return policy is designed to be as friendly as Casper himself.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. That gives you plenty of time to ensure your decorations are as frighteningly fabulous as expected!
Step-by-Step Return Process
Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
Our friendly ghost support team will respond within 24-48 hours with return authorization and shipping instructions.
Carefully pack the items in their original packaging, including all parts and accessories. Make sure everything is secure for its journey back to our crypt.
Send the package to our haunted headquarters at:
Halloween Decorations Shop
1937 Carleton Street
Berkeley, US 94704
Once shipped, email us the tracking information so we can keep an eye out for your returning package.
Refund Information
Once we receive and inspect your returned items (which typically takes 3-5 business days after arrival), we’ll process your refund. Here’s what to expect:
- Refund Timeline: 5-10 business days after we process your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
Want to exchange for a different spooky item? Follow the same process as returns, but specify in your email that you’d like an exchange and what product you’d prefer instead.
Non-Returnable Items
While we aim to be flexible, some of our most haunted items cannot be returned for everyone’s safety:
- Animated Decor – These possessed pieces cannot be resold once they’ve left our haunted warehouse
- Party Supplies – For hygiene reasons, we cannot accept returns on disposable party items
- Items that show signs of use, damage, or missing original packaging
- Personalized or custom-made decorations
Damaged or Incorrect Items
If your items arrived damaged or you received the wrong spooky surprises, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than a ghost can say “Boo!”
Questions?
Our ghost support team is here to help!
Email: [email protected]
Response Time: 24-48 hours
Remember: At Halloween Decorations Shop, we’re committed to making your Halloween experience perfectly spooky – from purchase to return!